Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a tracking link so you can follow your package's journey to your door.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
What shipping methods do you offer?
We provide standard shipping (5-7 business days) and expedited shipping (2-3 business days). International rates and delivery times vary by destination.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.